About Download Purchase Support F.A.Q. Forums


Lost License

You can retrieve your license here.

Installation Issues

If you are having trouble activating your license, please see the support pages first. You can also try the user forums for other questions or issues.


If you still need help after trying the above links, please e-mail us at support @ paperpilots.com. We will respond as soon as possible.

In order to help us process your mail efficiently, please include

  • The computer's CPU information
  • The graphics hardware (e.g. nVidia, ATI)
  • Operating System
    • Windows Version
    • OS X Version
    • Linux Distribution
    • Linux Desktop (e.g. Gnome, KDE, XFCE, Other)
Our apologies in advance, but at the current time, we can only correspond in English.